Terms & Conditions for online orders

Goods
means the blinds, window furnishings or other products manufactured or supplied by Trident Blinds, and the subject of an online order made by You.

You
means the person or organisation ordering the Goods from Us.

Us and We
means Trident Blinds, whose Head Office is The Pumping Station, A32, Swanmore, Hants SO32 2QF, England.

Fabrics

  • Acceptable shade and pattern variations may occur when blinds are cut from different rolls of the same fabric design and colour.

  • We are not responsible for shade variations due to light or colours emanating from other sources that may affect the overall appearance of your blinds.

  • We are not responsible for the colours displayed by the variations of your monitor settings when fabrics are viewed on our website.

  • Where translucent materials overlap, bunch, gather or fold, the colours will darken naturally, and this is not a fault of such materials.

  • Although blackout fabrics will not let light penetrate through fabrics, light can still bleed through edges and stitch/drill holes.

  • Stitchbond fabrics can be patchy in appearance due to the manufacturing process of the base cloth. If concerned, please specify a Jaquard woven fabric.

  • Fabric names are not a description of colour, but a method of identification.

  • Washable fabrics must be washed strictly according to instructions, supplied separately. Not all fabrics may be washable, please check before washing.

  • Wood blinds are a natural product and so there can be a small element of warping and shade variation due to natural ageing.

  • Awning fabrics are sunb-linds. They are coated for water resistancy and are showerproof, and some water may penetrate when saturated.

  • Awnings have limitations on internal sun protection, and we are not responsible for the angle of sunlight. It is advisable to have your awning as wide and long as possible.

Sizes

  • We cannot be held responsible for incorrect sizes supplied by you. Where sizes are measured by our representative, we shall be responsible for those measurements, and such measurements will be deemed to be correct if the blind fits from the points we have measured from.

  • Where windows are out of alignment and/or walls, cills, etc are not level, gaps may appear between the blind and where it is fixed. This is not a fault of measuring. To operate properly, the blind will need to be fitted square and level.


Delivery Times

  • Delivery times are given in good faith and are approximate. Your blinds will be made to order and fabrics will be ordered to suit. Delivery times are not a condition of your order unless agreed and signed by you and us.

  • We will deliver your order as soon as the order has been completed by our factory.

  • We can accept no liability for delays or damage in delivery due to strikes, flood, fire, accident or any other events or circumstances beyond our control.


Fitting

  • You will fit the blinds you order from us, unless fitting by our personnel is part of your order.

  • If using our fitters, you are responsible for clearing the work area, ready for the blinds to be fitted.

  • If brackets are requested to be "face fixed" then it may be necessary to drill holes in window frames. This should not affect the operation of your windows, and you are advised to check with our fitters first.

  • We are not responsible for decorations, paint-work or plaster-work that may be disturbed where necessary holes are drilled by our fitters. Any additional holes drilled to get a better fixing will be filled with an appropriate filler.

  • Our fitters will take care to keep any dust to a minimum, and will use dust sheets and clean up in an appropriate manner.

  • Wherever possible, it is your responsibility to inform the fitter or to mark any hidden pipes, conduits or cables. We can not be held responsible for any damage caused by drilling into unknown areas of wall or framework, although we will take as much case as possible to avoid such events.

Payment

  • A minimum of 50% deposit is required for all orders.

  • Payment is due when the order is ready, and must be paid and cleared prior to delivery, collection or fitting.

  • All goods remain our property until fully paid for.

  • VAT and delivery is included for orders made and delivered within the UK. Overseas orders will be dealt with as appropriate.

  • Any interest, costs or fees required to recover any unpaid monies will be passed on to you.

  • We know of no documented cases of credit card fraud using our online shopping system over the Internet. All credit card numbers are encrypted using 128-bit encryption, and no clear text is held on any website.


Disclaimers

  • We reserve the right to refuse any order, even after a deposit has been taken. Deposits will be fully refunded if this happens.

  • We cannot be held responsible for any consequential loss, however caused, such as telephone calls, time off work, bank or interest charges and so on.
  • The price agreed cannot be altered unless by mutual agreement between you and us. Special offer orders can only be taken while such offers are made by us, and not at a later date.
  • We will give you advice to the best of our ability, and it is ultimately your responsibility that the specifications you have ordered are correct and will satisfy your requirements.


Cancellation

  • Orders will not be cancelled for any reason other than if we are not able to fulfil your order.


Privacy

  • Our full privacy policy is set out on this website. We do not disclose any information about you to third parties. Cookies are used on this website to track the contents of your shopping cart when an item is selected.


Guarantee

  • We offer a one-year back to base warranty. Any faults at point of delivery should be reported within 48 hours. Where the fault is deemed to be ours, we will pay for return postage, otherwise you will pay for return postage.

  • Contracts are subject to English law.